Question 1

Where can I find a recent order?

Accepted Answer

Log in and open Your tickets. Every order ever placed with the same email lives there, including ones you bought as a guest — we match them automatically when you sign in.

Question 2

I didn't get my confirmation email

Accepted Answer

Check spam first. If it isn't there, open Your tickets and tap Resend confirmation — it'll go out within seconds. If the email on the order is wrong, tap Change email instead and we'll move the order without splitting it.

Question 3

I used the wrong email at checkout

Accepted Answer

Sign in to Your tickets with the email you actually have, tap Claim an order, and enter the order number from the receipt. We'll merge it into your account immediately.

Question 4

Can I change the name on a ticket?

Accepted Answer

Yes, for most events. Open the ticket and tap Transfer — set the new attendee's name and email; the wallet pass moves to them.

Question 5

How long is a ticket held in my cart?

Accepted Answer

Eight minutes from when you start checkout. If you don't finish in time, the seats are released so other fans can buy them. You'll see a countdown at the top of the page.

Question 6

What fees should I expect?

Accepted Answer

The price you see in the cart is the price you pay — fees are baked in before you ever hit Pay. There are no surprise line items at the final step.

Question 7

Do I need to print the ticket?

Accepted Answer

No. Add it to Apple Wallet or Google Wallet and scan straight from your lockscreen at the door. We also keep a backup copy in Your tickets you can show offline.

Question 8

What if the event is cancelled?

Accepted Answer

We refund every order automatically, in the original payment method, within 5–7 business days. You don't need to file anything — we initiate it the moment the promoter posts the cancellation.

Question 9

How long does setup take?

Accepted Answer

Most storefronts go from signup to first ticket sold in under 24 hours. You can apply at /sell and get a real person on the phone the same day.

Question 10

What does it cost?

Accepted Answer

3.5% + JMD $150 per ticket on the Standard plan; 2.2% + JMD $100 above 5,000 tickets/month. No setup fees, no subscription, no listing fees.

Question 11

When do I get paid?

Accepted Answer

Next business day. We settle to a JMD or USD bank account — you pick at signup. Refunds for cancelled events are netted before payout.

Question 12

Can I sell merch alongside tickets?

Accepted Answer

Yes — posters, tees, vinyl all live on the same storefront. One basket, one checkout, one settlement.

Question 13

How do I change the email on my account?

Accepted Answer

Open Settings → Account. Add the new email, confirm it from a verification link, then set it as primary. Old tickets stay attached.

Question 14

Which payment methods are accepted?

Accepted Answer

Visa, Mastercard, American Express, and Jamaican mobile money. JMD or USD billing currency — set it once and it sticks.

Question 15

Can I get an invoice for a business purchase?

Accepted Answer

Yes. From the order detail page, tap Download invoice — VAT-formatted, includes your company name if you've set one on the account.

Question 16

How do I add a ticket to Apple Wallet?

Accepted Answer

Open the order on your iPhone, tap Add to Apple Wallet, then Add in the top-right of the wallet preview. The pass updates automatically if the event time changes.

Question 17

How do I add a ticket to Google Wallet?

Accepted Answer

On Android, tap Add to Google Wallet from the order page. The pass installs in two seconds and shows up on your lockscreen when you arrive at the venue.

Question 18

The pass isn't showing up — what now?

Accepted Answer

Make sure you're on the latest OS. If it still misbehaves, open the order, tap Reset pass, then add again. As a fallback the QR is always live in Your tickets and works offline.

Question 19

Will the pass work without signal at the gate?

Accepted Answer

Yes. Wallet passes are signed locally — scanning works fully offline. The door scanner verifies the signature without a network round-trip.

Question 20

How do I request a refund?

Accepted Answer

Tap the order in Your tickets → Request refund. Most events allow refunds up to 24 hours before doors; some run shorter windows — you'll see the cutoff on the order page.

Question 21

How do I transfer a ticket to a friend?

Accepted Answer

Open the ticket → Transfer. Enter the recipient's name and email; their pass is generated instantly and the old one is invalidated.

Question 22

Is there a resale marketplace?

Accepted Answer

No. Tapticks doesn't run a secondary market — we believe price-gouging breaks the fan-promoter relationship. If you can't go, transfer by name to someone who can.

Question 23

What if the show is rescheduled?

Accepted Answer

Your ticket is automatically valid for the new date. If the new date doesn't work, you have 14 days from the announcement to request a full refund.

Question 24

What if my battery dies before I get to the door?

Accepted Answer

Tell the gate staff — they can look you up by name or email in the door app and let you in manually. We recommend screenshotting the QR before you head out as a backup.

Question 25

My QR scan isn't working

Accepted Answer

Crank screen brightness to full and lift your phone closer. If it still won't read, the scanner can switch to NFC tap — wallet passes carry both. Worst case, gate staff can hand-key the 6-character code under the QR.

Question 26

Can I re-enter the venue?

Accepted Answer

Up to the promoter — most reggae and dancehall shows allow re-entry; most one-day festivals don't. Re-entry rules are printed on the wallet pass back-side.

Question 27

Where do I email Reggae Sumfest directly?

Accepted Answer

Open the event page → Contact promoter. Messages go straight to the Sumfest box office; typical reply within 4 business hours.

Question 28

Cricket West Indies match was rained off — what happens?

Accepted Answer

CWI follows the IPL refund rules: under 10 overs bowled in the home side's first innings = full refund, otherwise no refund. Refunds initiate within 48 hours of the call.

Question 29

LTM Pantomime — can I book a wheelchair seat?

Accepted Answer

Yes. Pick any LTM event and tap Accessible seating during seat selection — wheelchair bays sit at row C, stage-left and stage-right, with a companion seat alongside.

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